怎样倾听？9个秘诀教你学倾听

　　聆听者/Listener

　　Many people neglect this most important communication skill.

　　许多人忽视了这一最为重要的沟通技巧。

　　Do you know that we spend an average of our waking day communicating?

　　你是否积压物资我们醒着时有一半的时间是用来沟通的？

　　Of this communication time, 9% is spent writing, 16% reading, 30% talking and 45% listening.

　　在这段时间里，9%是通过写，16%是读，30%是说而45%是用来听。

　　Immediately after hearing something, most of us can recall only 50% of what we hear. Within two to eight weeks, we can recall only 25% or less of the original message. Our mental attitudes reduce our ability to retain what we hear.

　　一听完某件事，大多数人只能记住其中之一的50%，两至八个星期内，我们只能记得原信息的25%，甚至更少。我们的精神状态削弱了我们的记忆能力。

　　Some suggestions to being a good listener are mentioned below.

　　以下是关于怎样做个好听众的建议：

　　First of all, stop talking----you can't listen while you are talking.

　　首先，停止讲话——你说话时是无法听。

　　Ask questions----when you don't understand, when you need further clarification, when you want them to like you and when you want to show that you are listening.

　　问问题——如你不甚理解，你需要进一步澄清，当你希望他们喜欢你并且想证明你正在听时。

　　Don't interrupt----give them time to say what they have to say.

　　不要打岔——给他们时间说他们必须说的一切。

　　Concentrate on what they are saying---- actively focus your attention on their words, their ideas and their feelings as they relate to the subject.

　　集中精神听他们说——当他们说到主题时，主动把你的注意力放在你们的言语思想和感情上。

　　Look at the prospect---- by looking, it gives them confidence that you are, in fact, listening. It helps you to concentrate too.

　　望着前方——通过望对方，对方就更有信心，说明你正听他说话，这也有助于你集中精神。

　　Leave your emotions behind----try to forget your own worries and problems. Leave them outside of the meeting room. They will prevent you from listening well.

　　搁置情感——暂时忘记你自己的烦恼和问题，把它们都通通留在会议室门外，因为它们会让你没法好好听。

　　Understand the main points ----concentrate on the main ideas and not the illustrative material.

　　理解要点——集中精力听主要意思而非说明性材料。