互联网让英国人变得越来越失去耐心（双语）(2)

    互联网也是人们失去耐心的原因之一，人们只需轻点鼠标即可在网上买到大多数商品。此外，工作时间变长也使得英国人失去了排队的艺术。The internet, which allows shoppers to buy most goods, with just a click of the mouse, is one of the reason why people's patience appears to be so thin. While ever longer working hours has also meant British employees have lost the art of queuing.

    调查发现，一些商店试图通过变动收银台的位置以让等待结帐的队伍看起来短一些。Some shops, the study found, made the queues appear shorter, by shifting the position of the till.

    巴克莱信用卡发行公司的非接触式支付业务主管斯图亚特•尼尔说：“我们的调查显示，相比于六年前，消费者排队等候的耐心减少了很多，随着网上购物越来越受欢迎，人们也变得越来越不耐烦。”Stuart Neal, head of contactless payment at Barclaycard, said: “Our research shows that consumers are much less willing to stand in line compared to six years ago and it would seem that as the Internet has become more popular among shoppers, impatience with queuing has increased.

   “习惯了无等候的购物方式，人们甚至宁愿不买也不愿意排队。如果只买一些小东西，人们就更不愿意去排队了，因此食品和饮料零售商必须想出新的办法来为顾客提供优质服务。”"Used to buying without delay, customers are even abandoning purchases rather than wait their turn. Shoppers are also less likely to queue for long if the item they are buying is of low value, and as a result food and drink retailers are having to find innovative ways to deliver good customer service.”